Jobs in Retail

Retail continues to be an industry with enormous growth potential. Retailers are always looking for good people with a commitment to customer service, the ability to work in a team environment and who can work through complex situations with problem solving skills. Working in retail offers many exciting opportunities for dedicated individuals. If you think retail may be for you, take a look at some of the jobs in retail listed on this site.

Great Part-time Retail Jobs in Massachusetts

As far as we're concerned our headquarters is located out here, in the stores, behind the counter, and by the pump. Our full and part-time retail customer service associates are the face and future of Cumberland Farms, working hard to ensure that customers get in, out, and happily along with their day. Whether just a part-time retail gig or a launch pad to a great full-time retail career, these positions are a great way to make a real difference every day.
As a Customer Service Associate, you are more than a retail clerk; you are the face of Cumberland Farms to our customers.

Whether you are looking for an incredible full-time retail career, or a great part-time retail job, the Customer Service Associate position is essential in our company.

 As a Customer Service Associate you will be responsible for the following:

• Providing a pleasant shopping experience for all customers.
• Providing prompt, efficient and courteous customer service.
• Maintaining a clean, customer friendly environment in the store.
• Completing customer transactions and responding to customer inquiries.
• Replenishing products and supplies to ensure our products are well stocked.
• Assisting the Store Manager with the proper execution of all store level merchandising and marketing programs.
• Performing all regular cleaning activities and other tasks as outlined by the Store Manager.

Keys to Success

A Successful Customer Service Associate is friendly, enthusiastic, energetic and willing to learn. A Customer Service Associate can advance his/her career by promotion to a Customer Service Leader or a Manager in Training.

At Cumberland Farms our Customer Service Associates are the backbone of our Company. That is why we are looking for great people.  You can start your search for a great retail customer service job in Boston, Worcester, Springfield or the Cape and Islands by going to CumberlandFarms.com.

Now You See Them...Retailers Need to Engage Fast with Gen Y New Hires

Employers must win over their younger new hires quickly, according to a survey of more than 2,500 senior human resources executives conducted by Boston-based global consulting firm Novations Group (www.novations.com).

About half of the executives (51 percent) reported that they have between one and six months to show Generation Y employees that the company is the best place for them. One-quarter (26 percent) indicated they have less than a month to do so!

This means retail managers have a short window of time to capture the hearts and minds of Gen Y new hires. Some simply tactics to improve Gen Y retention are:

• Making sure that every applicant gets a realistic job preview and a clear sense of what to expect from he company.
• Try to connect new hires with other employees

Facing Facts

If you're wondering what the face of Facebook users looks like, you're not alone. The Simultaneous Media Usage Study (SIMM) conducted last December by BIGresearch offers some insight.

Amound survey participants who indicated that they go to Facebook most often for fun/entertainment:

• 64 percent are female
• 63 percent are ages 18 to 24
• 73 percent regularly view photos from friends
• 59 percent regularly IM/chat while online
• For women's clothing, they shop most often at Forever21, American Eagle and Old Navy
• For men's clothing , they shop most often at American Eagle, Kohl's and JCPenny
  

Working in Retail

Retail continues to be an industry with enormous growth potential. According to the U.S. Department of Labor, the retail sector is expected to increase to more than 26 million employees by the year 2010. Retailers are always looking for good people with a commitment to customer service, the ability to work in a team environment and who can work through complex situations with problem solving skills. Working in retail offers many exciting opportunities for dedicated individuals.

An Example Retail Career Path:

Area Sales Manager - Supervises a territory of stores

Store Manager - Responsible for the day-to-day operations

Manager-in-Training - Trains to run a store

Customer Service Associate - Can be part-time or full-time

Important Interview DON'Ts

Most job seekers and recent graduates know what to do on a job interview: Sell why they are best for the job. Sadly, many of these same job seekers make common mistakes during the same interview. Sometimes their mistakes cost them a great retail job.

Use these tips on what not to do during your next retail interview:

• Show up unprepared
• Have nothing to say
• Say too much
• Trash a former employer
• Give too many personal details
• Fidget, bite your nails, or drum your fingers
• Bring only one copy of your resume
• Sit before you’re offered a chair
• Show up late
• Discuss money, time off or benefits unless an offer has been made
• Ask no questions
• Get too comfortable
• Give vague answers
• Use foul language
• Act as if they need you more than you need them
• Forget to shake hands
• Fail to follow up
• Fail to send a thank you note
  

Retail Store Manager Careers

This exiting opportunity could be the start of a great retail career!

Are you an enthusiastic individual who enjoys helping customers? Would you like to turn your "job" into a career?

Consider becoming a retail Manager-In-Training and show customers what good customer service is all about!
As a Manager-in-Training you will be trained to manage a retail location using critical information from a state-of-the-art windows based computer system.
Many retail stores recognize success is directly related to the success of each employee. That is why Cumberland Farms invests so heavily in training and development. The Company's unique Manager-in-Training program emphasizes the learning process to ensure learning takes place, identifies, defines and conveys management skills utilizing in store mentoring, includes instruction by our best, most experienced Training Managers, and provides self-paced, hands-on practice to reinforce newly learned skills.

Your new retail career starts at Cumberland Farms.