Cumberland Farms' store managers have won the top prizes for operations, customer service and leadership from the New England Convenience Store Association (NECSA). Cumberland Farms' employees earned recognition in four out of the eight categories.
Manager of Cumberland Farms' Leicester, Mass., store, Linda Calver, won first place as 2010 NECSA Store Operator of the Year. Her colleague Dan Canova of the Deep River, Conn., store, won the NECSA Customer Service Award, Julie Gerundio of the West Warwick, R.I., store, won the NECSA Leadership Award and Roy Horsfield of the Halifax, Mass., store, won the NECSA Retail Operations Award.
"I take great pride in knowing our talented team of people have been recognized by their peers for their good work," said Ari Haseotes, president of Cumberland Farms Retail Division. "Our managers and their customer service associates are the face and future of Cumberland Farms, working hard to ensure that customers get in, out, and happily along with their day."
NECSA conducts a contest annually to determine which store managers, franchisees and independent owners are the best c-store operators in the Northeast. Every year, a panel of judges consisting of suppliers and retailers spends 600 hours, and they drive roughly 5,300 miles, to evaluate the 50 to 75 nominated operators and their stores.
Cumberland Farms' network of c-stores across 11 states reflects the values of three generations of providing customers with value, convenience and unparalleled service - whether you need a refreshing Chill Zone drink a cup of Farmhouse Blend Coffee or a quick satisfying meal. Family owned for over 70 years, Cumberland Farms also has a long heritage of giving back to the communities where it operates.